![]() How are you?Ĭarlos Amaya: Doing well, Chad. Carlos, thank you so much for joining me today. ![]() He has held senior operations positions in the payments merchant acquiring and BPO space for the past 15 years. Go to, that’s sweet like candy, S-W-E-E-T .Ĭhad Franzen: Carlos Amaya is Director of Operations at Corvia, a payments facilitator in Austin, Texas. Sign up for a free 14 day trial, no credit card required. Use SweetProcess to document all the repetitive tasks that eat up your precious time so you can focus on growing your team and empowering them to do their best work. Not only do universities, banks, hospitals, and software companies use them, but first responder, government agencies use them in life or death situations to run their operations. ![]() This episode is brought to you by SweetProcess.Ĭhad Franzen: Have you had team members ask you the same questions over and over again and this is the 10th time you spent explaining it? There’s a better way and a solution, SweetProcess is a software that makes it drop dead, easy to train and onboard new staff and save time with existing staff. And Michael Gerber of the E-Myth and many more. Past guests include David Allen of Getting Things Done. Now, let’s go get started with the show.Ĭhad Franzen: Chad Franzen here, Co-Host of the Process breakdown Podcast, where we talk about streamlining and scaling operations of your company, getting rid of bottlenecks, and giving your staff everything they need to be successful at their job. Speaker 1: Welcome to the Process Breakdown Podcast, where we talk about streamlining and scaling operations of your company, getting rid of bottlenecks, and giving your employees all the information they need to be successful at their jobs. Measure the right metrics that align with your goals in your sales environment and transform your operations.Carlos shares some action steps people can take to allow their operations to differentiate and drive sales. Visit the Corvia website and their LinkedIn page for more information about their services.How can people find out more about Corvia? The management team works closely with the internal engineering team to create solutions for effective communication at the organization.The organization has an internal customer relationship management (CRM) tool and various workflow technology to streamline its communication.Carlos discusses the communication process Corvia adopts to keep everybody on the same page. The team at Corvia helps its sales partners with structuring the merchant application process, merchants’ requirements, and offers ongoing support.Operations become a part of the sales process right from the beginning and spans throughout the process.At what point does operations become a part of the sales process? They work as backend support for their sales partners to give them all the help they need to facilitate sales and increase customer retention.The organization creates clear communication lines with its sales partners to enhance its services.Carlos explains how businesses can leverage operations to drive sales and stand out in a competitive market. There are various silos in the organization’s operations including a frontend boarding team, an application review team, and a customer service and support team.The organization has about 45 employees.How many people work at Corvia and how many silos are there in operations? The organization operates on standardized processes but adds specialization into areas that require a little bit more attention to detail.Carlos shares insights into how the onboarding process works. They also review the merchant’s needs for the account and then set up the necessary features to meet their expectations.The team reviews a merchant’s application for a new account to ensure that their application meets the stipulated requirements.What’s the process of onboarding new clients at Corvia? Carlos oversees the onboarding of new merchant accounts and manages the relationships with the organization’s different partners.Carlos talks about his day-to-day activities as director of operations at Corvia. Unlike some payment models that offer specialized services, a full-stack payment covers all kinds of merchants and payments.Formally known as F1 Payments, the company helps business owners to make payments easily and swiftly.Corvia is a full-stack payment processor located in Austin, Texas.Carlos gives an overview of what Corvia does. Chad Franzen introduces the guest, Carlos Amaya. SweetProcess offers a 14-day free trial without a credit card.Chad Franzen introduces SweetProcess, a workflow tool that helps businesses to streamline their operations even in life-or-death situations.Chad Franzen mentions some of the past guests who have been on the show including David Allen of Getting Things Done and Michael Gerber of the E-Myth.
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